FAQ on CINEsync SaaS Cinema and Movie Theater Software Solution

CINEsync is a comprehensive SaaS solution built for smallcinemas to large cinema chains. It provides a comprehensive range of features, from onpremisesales solutions such as POS and self-service kiosks, to online sales options likemobile apps, website, and a reseller API. It also includes a complete operationsmanagement solution with features like digital signage, kitchen and bar operationsdisplay systems, gatekeeper usher point solution, and more.

CINEsync providescomprehensive customisation and localisation services to clients around the world. Thisincludes adapting the software to meet government regulatory requirements,multilingual support, translations, tax modifications, integration with other softwaresystems, and creating bespoke web and mobile application user interfaces for thecinema brand.

CINEsync charges licences based on thesolutions being used. For example, each POS requires a licence fee per device, as doself-service kiosks. However, gatekeeper or ushering solution licences are provided freeof charge. Licence fees can be paid on a monthly or annual basis.

CINEsync works with all majorhardware providers, and as a cloud-based solution, it is designed to be compatible witha wide range of hardware, including devices that have been in use for over 10 years.

Yes, CINEsync offers acomprehensive solution that covers both on-premise and online sales. It supports onpremisesales through POS systems and self-service kiosks, while enabling online salesthrough mobile apps, website integration, and a reseller API.

Yes, CINEsync applieslicence fees to specific sales solutions. Each POS and self-service kiosk device requires itsown licence fee. However, gatekeeper or ushering solutions are provided at no extracharge.

CINEsync's digitalsignage solution enables cinemas to display engaging content, such as movie trailers,promotions, and concession menus, on screens throughout the premises. It enhancesthe overall customer experience, increasing engagement and revenue opportunities.

CINEsync offers kitchenand bar operations display systems that streamline order management andcommunication between the concession stand and the kitchen/bar. This optimises orderfulfilment, reduces waiting times, and enhances the overall customer experience.

CINEsync'sgatekeeper usher point solution ensures a smooth entry process for customers. Itenables efficient ticket scanning, seating management, and customer inquiries,facilitating a hassle-free cinema experience.

Yes, CINEsync offersdedicated technical support for its clients. Our support team is available to address anytechnical issues, provide guidance on system setup and configuration, and offer trainingand troubleshooting assistance.

CINEsync offers kitchenand bar operations display systems that streamline order management andcommunication between the concession stand and the kitchen/bar. This optimises orderfulfilment, reduces waiting times, and enhances the overall customer experience.

You can reach our technicalsupport team through various channels, including email, phone, and an online supportportal. Contact details will be provided upon becoming a CINEsync client.

If you have any further questions or require additional assistance, please do not hesitateto contact us.